The fastest way to reach us is email: info@gondolatour.venice.it. One address, read by the people who write the site. We usually reply within two business days.
What we can help with
- Corrections. A wrong price, an out-of-date tariff, a stand that has moved, a broken link, a sentence that reads as though we are the official gondola service. Send the page and what is wrong with it — this is the mail we act on quickest.
- Partnership and data. Platforms, suppliers and cooperatives who want to discuss product data, coverage or a commercial partnership.
- Press and research. Journalists, students and researchers writing about gondolas, the Venice tariff or the tours market. Say what you need and your deadline.
- Feedback on the guides. Questions our pages failed to answer are the best briefs we get.
What we cannot help with
We are an independent guide, not a ticket seller. We do not take payments, hold inventory, issue vouchers or have any view of your booking. That means we cannot:
- change, cancel or refund a booking;
- resend a voucher or fix a wrong name, date or passenger count;
- confirm availability, a meeting point or a pickup time;
- chase a supplier, a gondolier or a no-show;
- offer discounts, promo codes or priority slots.
All of that sits with the platform that took your money. Go to the confirmation email, find the booking reference, and contact the right help desk: the GetYourGuide Help Centre, the Tiqets Help Center, or Headout Support. Each one is reachable from your booking confirmation and from the account you booked under, which is faster than searching for it cold.
If your ride is today and something has gone wrong at the meeting point, use the phone number on your voucher first. Platform chat support is quicker than email at that moment, and we cannot reach the boat.
Before you write
Include the page URL, the figure or sentence in question, and — for a correction — where the right information comes from. For partnership mail, tell us what you sell and where you sell it. We do not accept unsolicited guest articles, paid links or sponsored placements, and we do not reply to those.
More about who publishes this site is on the about page, and the legal detail is in our terms of use and privacy and cookies notice.
Frequently asked questions
How do I cancel or change my gondola booking?
Through the platform you booked with, not through us. Your confirmation email carries the booking reference and the cancellation deadline; the platform's help centre handles the change.
How fast do you reply?
Usually within two business days. Corrections to a published page are normally the fastest thing we do.
Can you get me a discount or a better slot?
No. We have no access to availability, pricing or seats. Everything we know about a product is what you can see on its listing.
Do you accept guest posts or link requests?
No unsolicited guest posts and no paid links. Genuine partnership and data enquiries are welcome at the address above.